Terms of sale

Last updated: September 24, 2026

This is an English translation for your convenience. The version that applies is the Spanish one, Condiciones de compra, which follows Colombian consumer law (Law 1480 of 2011).

These terms apply to the pieces in the ivebeen3d.com shop: 925 silver jewelry and 3D printed objects. They are here before and after you buy, and you can print them or save them as a PDF with the button at the end.

Who sells

ivebeen3d, a 3D printing and jewelry workshop in Bogotá, Colombia. Email: hola@ivebeen3d.com. Instagram: @ivebeen3d.

How to buy

  • You write to us through the piece's form, by email or on Instagram, and we reply with a quote.
  • Before you pay, we send you a written summary of the order: the piece and its description, the price of each item, shipping if any, the total and the date until which that price holds. You can correct or cancel it until the moment you pay. (Law 1480, art. 50, lit. b and d)
  • No later than the day after your payment, we confirm in writing the lead time, the exact price and how you paid. (art. 50, lit. d)
  • Pieces are made to order, so there is no stock: each one is made after the order.
  • The images in the shop are renders of the 3D model, not photographs, and they are not to scale. The real measurements are on each piece's page.

Prices and payment

  • Prices are in Colombian pesos. The Hinge Ring in 925 silver starts at COP 290,000; other pieces are quoted by message.
  • The quoted price is the total for the piece. Shipping, if any, is separate and we tell you before you pay. (art. 50, lit. c)
  • Payment is by bank transfer. For printed objects you pay before we start, and the lead time runs from payment. For silver jewelry, the quote says how much is paid and when.

Lead times

  • 3D printed objects: ready within 2 days of payment.
  • Hinge Ring in silver: ready in 10 business days from payment, casting included. Other silver pieces: the lead time is agreed in writing in the quote. If none were agreed, the maximum is 30 calendar days from the day after your order. (art. 50, lit. h)
  • If we go past the agreed lead time, or those 30 days, you can cancel the order and we refund everything you paid, without deductions, within 15 calendar days. (art. 50, lit. h)

Shipping

In Bogotá we arrange delivery by message. If you are in another city, write to us and we will look at shipping: if it is possible, the cost is separate and we tell you before you pay.

Right of withdrawal

If you bought a piece that was not made to your measurements or with your design, like the Pulgar or the Spiral Earrings, you can withdraw from the purchase within the 5 business days after delivery. (Law 1480, art. 47)

  • Let us know within that period with the form below (choose «Withdrawal») or by email.
  • You return the piece by the same means and in the same condition in which you received it, unused. The cost of returning it is yours.
  • Earrings are delivered in a sealed bag, for hygiene. To return them, the seal has to arrive intact: that is how we know they come back in the same condition in which you received them.
  • We refund everything you paid, without deductions, within 15 calendar days of your notice, once you have given us the refund details and the piece has reached us. The money goes back to the payment method you used or to the one we agree on.

Pieces made to your specifications or clearly personalized have no right of withdrawal: the Hinge Ring in your size and with the cubic zirconias you chose, or any piece with your design. (art. 47, num. 3) Those pieces do have a warranty.

Warranty

Every piece has the legal warranty: we answer for its quality, its good condition and its working order for 6 months from delivery. (arts. 7 and 8)

  • If the piece has a manufacturing defect, we repair it at no cost, including transport if needed. If it cannot be repaired, we replace it or refund your money. (art. 11)
  • If the same fault happens again, you choose: another repair, a replacement with an identical piece, or a refund. (art. 11)
  • It does not cover damage from knocks or misuse, from not following the care instructions below, from the act of a third party or from force majeure. (art. 16)
  • The ring is made in the size you confirm before we start. That is why we confirm it with you, with its measurement in millimeters.
  • To claim it, use the form below (choose «Warranty») and have photos of the defect at hand. We reply within 15 business days. (art. 58, num. 5, lit. c)

Care

  • 925 silver. It darkens over time, and faster with sweat, perfume and chlorine. Take it off to shower, swim or clean, clean it with a silver cloth and store it dry, apart from other jewelry.
  • Cubic zirconias. They are bezel set. Avoid knocking the ring against hard surfaces.
  • ASA, the plastic of the printed objects. It withstands everyday sun and heat, but not a flame or a direct heat source. Clean it with soap and water; acetone and solvents damage it.

Requests, complaints and claims

When you file, you get a number on screen, with the date and time. With that number you can ask how your case is going. We reply within 15 business days. (art. 50, lit. g, and art. 58)

We use your email and city only to handle this case; the full policy is in the privacy policy.

Consumer protection authority

If you are not satisfied with our answer, you can go to Colombia's Superintendence of Industry and Commerce (www.sic.gov.co).

Your data

What we do with your email and your city is in the privacy policy.